Get in touch with us
Have a question about your order or the LAB95™ treatments? Our customer care team is here to help – we’ll get back to you within 24 hours on business days.
Before reaching out, please take a look at our most common questions – your answer might be just a click away.
If you don’t find what you’re looking for, our customer care team will be happy to help – just scroll down to the contact form.
2–4 business days within the EU / 5–7 days international.
Yes, free shipping on all orders above 100 USD.
Credit card, PayPal, Apple Pay, Google Pay and cash on delivery available in HU, RO, GR, PL.
Yes, within 30 days – no questions asked.
If you’re not satisfied, simply contact us and we’ll refund you.
From the very first use: plumper, smoother, more radiant skin with +45% hydration. After 4–6 treatments (≈12 weeks): firmer contours, reduced fine lines, more even tone.
No. The 24K gold micro-needles are 0.013 mm — over 5× thinner than a human hair — creating painless micro-channels with no irritation or downtime.
Yes. Dermatologically tested, clean formula, and sterile single-use tips ensure it’s safe for all skin types, including sensitive.
Yes. For best results, apply your next step after treatment. Avoid strong acids or retinoids for 24–48 hours to let skin fully recover.
Each kit contains two sterile heads and two ampoules — enough for two full treatments, covering one month use.
Once every two weeks. This timing supports natural skin regeneration while maximizing results.
The system is designed for minimal irritation. Start with one session per month, observe your skin’s response, and increase as tolerated.
Yes. Continuous use supports collagen production, barrier repair, and cellular renewal — clinically measured improvements build over 3–6 months and beyond.
No. Each 24K gold micro-needle head is single-use and sterile. Reuse would compromise hygiene and performance. Always use a fresh head for every treatment.
Dermarollers create wider, angled channels and push product across the skin. Micro-Infusion+ Technology™ uses 0.013 mm, medical-grade vertical micro-needles to create ultra-fine, precise micro-channels and infuse actives up to 40% deeper—with no pain, no downtime, and clinically proven absorption.
Still have questions?
Email us anytime at hello@labninetyfive.com Or simply fill out the form below and we’ll respond as soon as possible — we’re here to help.